Roborock has been named the recipient of Canstar's 2026 Most Satisfied Customers award for robot vacuums, with Australian respondents rating the brand highest overall against other robot vacuums on the market.
Canstar surveyed 354 Australians and asked them to rate the robot vacuums they had owned or used over the previous three years. The assessment covered Overall Satisfaction, Performance, Features and Functionality, Battery and Charging Performance, Design, Ease of Use and Value for Money. Roborock placed first overall and was the only brand to record five stars in every one of those measures, according to the award announcement.
What the company says
Danni Li, marketing lead at Roborock, said the company was honoured by the award and described its definition of success as how much it can reduce the complexity of daily chores, leaving customers more time for what they want to do. Li said consumer centricity is a core value at the business and that its research and development team draws on real customer feedback, including what users like, dislike and find slows them down at home, to shape later products. Because the result was decided by people who actually use robot vacuums, Li said, the award is particularly meaningful to the company.
Products highlighted alongside the award
The company pointed to two models recently launched in Australia, the Saros 20 Flow and the Qrevo Edge 2 Flow, both built around SpiraFlow 2.0, an upgrade of Roborock's original roller mop system. Roborock says the system uses 16 pressurised clean water outlets to distribute water across the roller, rotates the roller at 240RPM, applies 2.5 times downward mopping pressure, and washes the roller with pressurised fresh water at 100ºC. The company claims that washing step achieves a 99% bacterial removal rate.
The flagship Saros 20 Flow has an ultra-slim 8.98cm body, 36,000Pa of suction and AdaptiLift Traverse 3.0, which the company says can climb double-layer thresholds up to 8.8cm high. AI RGB recognition is used to identify floor surfaces and different types of mess so cleaning can be adjusted. Roborock lists a DuoDivide main brush and dual lifting side brushes with a claimed 0% hair tangling rate, together with a RockDock that performs 100ºC pressurised mop washing and dispenses detergent automatically.
The Qrevo Edge 2 Flow is also 8.98cm tall and uses 35,000Pa HyperForce suction. For households with pets, Roborock claims a 100% hair pick-up rate on floors and a 15% higher pet hair pick-up rate. The same AI RGB recognition identifies floor types and spills and adjusts waterflow accordingly, and when a carpeted room is detected the robot lifts its roller mop by up to 15mm while an Automatic Roller Shield is intended to keep the carpet dry.
Performance figures in this report are as stated by Roborock; the award announcement did not include independent test results.